Privacy Policy
Last updated: 20 April 2026
This privacy policy explains how TownRankDigital Ltd (trading as OrderMyWebsite) collects, uses, and protects your personal data. It is written in plain English. If you have any questions about it, please email hello@ordermywebsite.co.uk.
1. Who we are
OrderMyWebsite is a trading name of TownRankDigital Ltd. We are the data controller for the personal information you provide when using our website or purchasing our services. This means we decide how and why your data is used, and we are responsible for keeping it safe.
- Company name: TownRankDigital Ltd
- Trading as: OrderMyWebsite
- Company number: 16969188
- Registered address: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
- ICO registration number: ZC114448
- Contact email: hello@ordermywebsite.co.uk
- Website: ordermywebsite.co.uk
- Registered in: England and Wales
We are registered with the Information Commissioner's Office (ICO) as required under UK data protection law. Our ICO registration number is ZC114448.
2. What personal data we collect
We only collect data that is necessary to provide our service or to run our business. Here is a full list of what we collect and why.
2.1 When you visit our website
We collect basic technical data automatically when you visit ordermywebsite.co.uk:
- Your IP address
- The type of device and browser you are using
- The pages you visit and how long you spend on them
- How you arrived at our site (for example, from a search engine or a social media link)
This data is collected via Google Analytics and is used in aggregated, anonymised form to help us understand how our website is being used. It does not identify you personally.
2.2 When you place an order
When you purchase a website through ordermywebsite.co.uk, we collect:
- Your first and last name
- Your email address
- Your phone number (optional — only if you choose to provide it)
- Payment information — processed securely by Stripe. We do not see or store your full card details. Stripe handles all payment data under their own privacy policy.
2.3 When you complete your onboarding form
After purchasing, you will be asked to complete an onboarding form so we can build your website. This form collects:
- Your business name and description
- Your services, contact details, and social media profiles
- Any images, content, or design preferences you choose to share with us
- Examples of websites you like
This information is used solely to build your website. It is not used for marketing or shared with third parties, except where necessary to deliver your project (see Section 5).
2.4 When you contact us
If you email us or use our contact form, we collect your name, email address, and the content of your message. This is used only to respond to your enquiry.
3. Why we use your data — lawful basis
UK GDPR requires us to have a lawful reason for using your personal data. The table below explains our lawful basis for each type of data use.
| What we use your data for | Lawful basis |
|---|---|
| Processing your order and taking payment | Contract — necessary to fulfil your purchase |
| Sending you a payment receipt and order confirmation | Contract — necessary to fulfil your purchase |
| Sending you your onboarding form and build updates | Contract — necessary to fulfil your purchase |
| Building your website using your brief | Contract — necessary to fulfil your purchase |
| Responding to your enquiries or support requests | Legitimate interests — to support our customers |
| Analysing website traffic to improve our site | Legitimate interests — to improve our service |
| Keeping records of transactions for accounting purposes | Legal obligation — required by UK law |
| Contacting you about your hosting renewal | Contract — necessary to maintain your hosting |
We do not send marketing emails. We do not add you to any mailing list. The only emails you will receive from us are those directly related to your order and project.
4. How long we keep your data
We keep your data only for as long as we need it. Here is what that means in practice:
| Type of data | How long | Why |
|---|---|---|
| Order and payment records | 7 years | UK tax and accounting law requires this |
| Onboarding form and project brief | 2 years after project completion | In case of any post-delivery queries or disputes |
| Email correspondence | 2 years | For reference if you contact us again |
| Website analytics (Google Analytics) | 26 months | Standard Google Analytics retention period |
| Contact form enquiries (no purchase) | 12 months | In case you return with a follow-up query |
After these periods, your data is securely deleted or anonymised.
5. Who we share your data with
We do not sell your personal data. We do not share it with advertisers or marketing companies. We share it only with the third-party services listed below, which are necessary to run our business.
| Third party | What they receive | Why |
|---|---|---|
| Stripe | Your name, email, and payment details | To process your payment securely |
| Google Analytics | Anonymised browsing data (IP address, pages visited) | To understand how our website is used |
| Google Search Console | Your website URL and performance data | To submit and monitor your site on Google |
| Email / hosting provider | Your name and email address | To send you order confirmations and project updates |
All third-party services we use are either based in the UK, the European Economic Area, or are covered by appropriate data transfer agreements. We take reasonable steps to ensure they handle your data responsibly.
6. Cookies
6.1 What cookies are
Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit.
6.2 What cookies we use
| Cookie type | What it does | Can you decline it? |
|---|---|---|
| Essential cookies | Necessary for the website to function — for example, keeping track of your checkout session | No — the site cannot work without these |
| Analytics cookies (Google Analytics) | Collects anonymous data about how you use our site so we can improve it. No data is shared with advertisers. | Not via our banner — you can block analytics cookies through your browser settings or a browser extension |
| Payment cookies (Stripe) | Used by Stripe during the payment process to prevent fraud | No — required for payment processing to work |
When you first visit our website, you will see a short informational notice telling you that we use Google Analytics to understand how visitors use the site so we can improve it. We rely on legitimate interests as our lawful basis for first-party, privacy-friendly analytics — this is permitted under UK GDPR and PECR because the data is aggregated, IP addresses are anonymised, and nothing is shared with advertisers or used for profiling. The notice is informational only and dismissing it simply hides the banner on future visits. If you would prefer not to be included in our analytics, you can block analytics cookies through your browser settings, use a browser extension such as the Google Analytics Opt-out Add-on, or email hello@ordermywebsite.co.uk to object to processing under your right to object (see Section 7).
6.3 Managing cookies
Most browsers allow you to control cookies through their settings. Disabling cookies may affect how some parts of our website function. For more information about cookies and how to manage them, visit allaboutcookies.org.
7. Your rights
Under UK GDPR, you have the following rights in relation to your personal data. You can exercise any of these rights by emailing hello@ordermywebsite.co.uk.
| Your right | What it means |
|---|---|
| Right of access | You can ask us for a copy of the personal data we hold about you |
| Right to rectification | You can ask us to correct any inaccurate or incomplete data we hold about you |
| Right to erasure | You can ask us to delete your personal data, subject to certain legal obligations (for example, we are required to keep financial records for 7 years) |
| Right to restrict processing | You can ask us to limit how we use your data in certain circumstances |
| Right to data portability | You can ask us to provide your data in a structured, commonly used format so you can transfer it to another service |
| Right to object | You can object to us using your data where we rely on legitimate interests as our lawful basis |
| Right to withdraw consent | Where we rely on your consent to use your data, you can withdraw that consent at any time |
We will respond to all requests within one calendar month. In most cases we will not charge a fee, but we reserve the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.
8. How we keep your data safe
We take the security of your personal data seriously. The measures we take include:
- All data transmitted between your browser and our website is encrypted using HTTPS/SSL
- Payment data is handled entirely by Stripe — we never see or store your full card details
- Access to your project data is limited to the people directly involved in building your website
- We use strong, unique passwords and two-factor authentication where available on the tools we use
Despite these measures, no method of transmission over the internet is 100% secure. If we became aware of a data breach that is likely to affect your rights and freedoms, we would notify you and the ICO as required by law.
9. Children's privacy
Our service is intended for business owners and sole traders. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at hello@ordermywebsite.co.uk and we will delete it promptly.
10. Links to other websites
Our website may contain links to other websites — for example, to social media platforms or third-party tools. Once you leave ordermywebsite.co.uk, this privacy policy no longer applies. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies before sharing any personal information with them.
11. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or in UK data protection law. When we make significant changes, we will update the 'Last updated' date at the top of this document.
The current version will always be available at ordermywebsite.co.uk/privacy. We encourage you to check back periodically.
12. How to make a complaint
12.1 Contact us first
If you have a concern about how we have handled your personal data, please contact us in the first instance at hello@ordermywebsite.co.uk. We will take your concern seriously and work to resolve it as quickly as possible.
12.2 Contact the ICO
If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
- Website: ico.org.uk
- Helpline: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
13. Contact us
For any questions or requests relating to this privacy policy or your personal data:
- Email: hello@ordermywebsite.co.uk
- Website: ordermywebsite.co.uk
- Trading name: OrderMyWebsite
- Legal entity: TownRankDigital Ltd
- ICO registration: ZC114448
- Registered in: England and Wales